Privacy Policy

Last updated: July 25, 2026

  1. Introduction

At Reboocon Bionics B.V., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website, interact with our services, or use our applications. It applies to all visitors of our website and users of our apps.

We comply with the General Data Protection Regulation (GDPR), the ePrivacy Directive, and relevant medical device regulations.

 

  1. Who We Are
    Data Controller:
    Reboocon Bionics B.V.
    Address: Ambachtsweg 4, 2641 KS Pijnacker, The Netherlands
    Contact form: https://rbionics.com/support

KVK number: 66526361

VAT identification number: NL856594635B01

You have the right to lodge a complaint at any time with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). However, we would appreciate it if you could give us the opportunity to address your concerns before approaching this supervisory authority. We kindly request that you reach out to us first.

 

  1. Types of Personal Data We Collect

Personal Data refers to any information that relates to an identifiable individual. Information that has been anonymized so that a person can no longer be identified is not considered personal data.

We may collect, store, use, and share different types of personal data depending on your interactions with us. For clarity, we have grouped these into the following categories:

  • Identity data: Includes first name, last name, title, username or similar identifier, and age.
  • Contact information: Includes email address, phone number, billing address, and delivery address.
  • Financial data: Includes bank account or payment card information, if provided.
  • Transaction data: Covers details about payments, products, and services you have purchased or interacted with.
  • Technical data: Includes IP address, login details, browser type and version, time zone, location, operating system, device platform, and other information about the devices you use to access our website or applications.
  • Profile data: Includes account credentials, order history, interests, preferences, feedback, and survey responses.
  • Usage data: Information about how you interact with our website, applications, and services.
  • Marketing communication preferences: Your choices regarding receiving marketing communications from us, and your preferred communication channels.

 

  1. How We Collect Your Data
  • Direct interactions: Via contact forms, support requests, and diagnostic uploads.
  • Automated technologies: Cookies, analytics tools, server logs.
  • App: When you register, log in, or use device features.
  • Third parties: CRM providers and hosting services (Odoo).

 

  1. Legal Basis for Processing
Activity/purpose Type of data Legal basis
Respond to inquiries/support tickets Contact form, email Art. 6(1)(a) Consent / Art. 6(1)(b) Contract
Support & troubleshooting of device Device diagnostic data Art. 6(1)(b) Contract / Art. 9(2)(a) Explicit consent
Website analytics Visitor data/usage data Art. 6(1)(f) Legitimate interest
Marketing communications Contact & profile data Art. 6(1)(a) Consent
Legal or regulatory obligations Relevant personal data Art. 6(1)(c) Legal obligation

All processing is limited to what is necessary to achieve these purposes.

 

  1. Sharing Your Data

We may share personal data with:

  • CRM and IT service providers
  • Hosting and cloud providers
  • Authorized distributors and healthcare partners
  • Legal and regulatory authorities when required

 

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing support, maintaining accounts, complying with legal obligations, and protecting our legitimate business interests.

The length of time personal data is kept may vary depending on the type of data, the purpose of processing, and any applicable legal or regulatory requirements. Once personal data is no longer needed for these purposes, we either securely delete it or anonymize it so that it can no longer be linked to an identifiable individual.

 

  1. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccuracies
  • Request erasure
  • Object to processing
  • Restrict processing
  • Receive data portability
  • Withdraw consent at any time

To exercise your rights, including requesting the deletion of your personal data, please contact us at cs@web.rbionics.com. We may ask you to verify your identity before processing your request. We will delete your personal data unless we are required to retain certain information to comply with applicable legal or regulatory obligations.

 

  1. Security

We implement technical and organizational measures to protect personal data against unauthorized access, accidental loss, or misuse. Only authorized personnel can access personal data on a need-to-know basis.

 

  1. Cookies

Our Cookie Policy explains how we use cookies, including management and consent options.